Shipping & Returns
Shipping Policy
We are dedicated to getting your order to you quickly and securely. All orders are processed and dispatched from our location in Patiala, Punjab. We currently ship to addresses all across India.
Once your order is placed, please allow 1-2 business days for processing. After dispatch, you can expect your delivery within 3-7 business days, depending on your location. You will receive an email with a tracking number as soon as your order is on its way, so you can follow its journey to your doorstep.
Return & Exchange Policy
This is the place for you to understand our commitment to your satisfaction. We know that buying a refurbished device is a decision based on trust, and our policies are designed to be clear, fair, and to ensure you have a great experience with your purchase from RK Tech Store.
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Our goal is simple: we want to make sure you have a working product that you are happy with. Our entire policy is built around this promise.
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Our Replacement-First Promise
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Our standard procedure is to first replace any product that has a functional fault or wasn't what you ordered. We believe this is the fastest and most efficient way to solve any problem. Refunds are a secondary option, offered only when a suitable replacement cannot be provided.
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45-Day Exchange Window
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We provide a 45-day window from the date of delivery to exchange your product if it develops a functional fault covered by our warranty, or if it was Dead on Arrival (DOA). To be eligible, the product must be returned in its original physical condition (excluding the fault) with all accessories.
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Important Exclusions: Liquid & Physical Damage
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Please be aware that our return and exchange policy does not cover user-inflicted damage. We inspect every product that is returned to us.
Any device that is returned with signs of liquid damage, accidental damage (like cracks or dents from being dropped), burns, or other physical damage will not be eligible for an exchange or a refund. These damages immediately void the return and exchange policy for that item.
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How to Start an Exchange
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Starting an exchange is easy. Please visit our Contact Us for Exchanges & Support page for step-by-step instructions. You will need your order number and a description of the issue. Our team will guide you through the process.
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